Shipping Policy
Shipping Policy
Welcome to Feloria!
Thank you for your order. Below is everything you need to know about our shipping process.
Order Processing
Orders are processed within 1–3 working days. During this time, we carefully select, inspect, and package your items to ensure they arrive in perfect condition.
Shipping Times
Our standard delivery timeframe is 6–14 working days from the date of dispatch.
Please note that during busy periods, processing and delivery may take slightly longer. We appreciate your patience and understanding.
Shipping Locations
We currently ship to addresses within the United Kingdom only.
Unfortunately, we do not offer international shipping outside of the United Kingdom at this time.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your parcel as it makes its way to you.
Delivery Issues or Questions
If you experience any delays or have questions about your delivery, please contact our customer care team at: support@feloria.shop
Important Notes
- Please double-check your delivery details at checkout. Feloria is not responsible for parcels delivered to an incorrect address provided by the customer.
- We are not liable for delays caused by couriers, but we will do our best to support you in resolving any issues.
- If your parcel is lost or significantly delayed, contact us and we will investigate the issue with the courier.
Thank you for shopping with Feloria.
We’re excited for your order to reach you!